Registration Questions
Mobile Gaming
bKash & Nagad Payments
Account Security
cricket & Sports Betting
Support & Contact
Registration Questions
Mobile Gaming
bKash & Nagad Payments
Account Security
cricket & Sports Betting
Support & Contact
Most frequently asked questions
Click on any question below to see the full answer.
Go to the registration page and fill in the form with your full name, an active mobile number, and a strong password. Then confirm your account using the verification code sent to your phone — and you're all set. Registration is completely free and only takes a few minutes. You must be 18 or older to sign up.
On the login page, Enter your registered mobile number and password carefully. If you've forgotten your password, use the "Forgot Password" option to receive a code on your phone and set a new one. Multiple failed login attempts may temporarily lock your account — if that happens, just wait a few minutes before trying again.
Yes, fency is fully mobile-friendly. You can use it directly in the browser on both Android and iOS devices. For a smoother experience, visit our Download page to install the app. Logging in on mobile gives you full access to all games and betting features.
fency offers Sports Betting on cricket, football, and more, along with Live Casino, slots, card games, and jackpot games. You can also play in real time with live dealers. On the Games page, to browse all categories and pick the games you want to play.
fency supports Bangladesh's most popular payment methods. You can deposit directly in ৳ (BDT) via bKash, Nagad, or Rocket. Bank transfer is also available. All transactions are encrypted and secure.
Deposits made via bKash or Nagad are typically reflected in your balance within a few minutes. Bank transfers may take a little longer. If you run into any issues, email us directly at [email protected].
After logging in, go to the Wallet section and select the "Withdraw" option. Enter your bKash or Nagad number and the amount in ৳ BDT. Most withdrawal requests are processed within 24 hours. Your account must be verified before you can make a withdrawal.
fency keeps your information secure with SSL encryption. You can change your password at any time from your account settings. Never share your password with anyone, avoid logging in over public Wi-Fi, and always remember to end your login session on your own device.
Yes, fency runs entirely in Bangla (Bangladesh). Navigation, game descriptions, payment instructions, and support messages are all in Bangla. The entire platform has been built with Bangladeshi users in mind.
On the Betting page, you'll find all major Sports Betting options, including cricket. You can place bets on live matches in real time and follow score updates as they happen. All major international cricket tournaments featuring Bangladesh are covered.
No, each person may only hold one account. Opening multiple accounts goes against our policy and may result in all associated accounts being permanently suspended. Everything fency offers is accessible from a single account.
For any questions or issues, email us at [email protected]. Our support team responds in Bangla and works to resolve your concerns as quickly as possible. For information on Responsible Gaming, Responsible Gaming Page to learn more.
The freedom to play anytime, anywhere on mobile
Joining fency means having an entire gaming world at your fingertips — from cricket and slots to jackpots and Live Casino, all right on your smartphone.
Play from anywhere in Bangladesh, at any time. Easy payments, secure transactions, and full support in Bangla — that's what fency is all about.
Still have questions?
Contact us directly or create an account right now and experience fency for yourself.